Showing posts with label hotels. Show all posts
Showing posts with label hotels. Show all posts

Monday, April 18, 2011

Hotels putting towels under wraps

As much as 20 per cent of hotel linens are stolen each month.
I have to come clean about something – I take soaps and shampoos from hotel rooms.

In fact, I haven’t had to buy a bar of soap or a bottle of shampoo for almost 10 years now.

I’m not alone, of course. Many other people help themselves to “designer” soaps in high-end hotels like the Ritz-Carlton or Four Seasons and one executive with Fairmont hotels once told me that amenity thieves actually pay the hotel a compliment because by taking soaps and shampoos the guests are actually letting the hotel know they approve of the brands stocked in the property’s bathroom.

Towels, however, are a different story.

I’ve never tucked a towel away in my suitcase at checkout but apparently many others do. And the practice of stolen towels and bathrobes has become such a problem for hotel chains that some are now employing anti-theft devices - radio-frequency tags stitched into towels, robes and other linen which triggers an alarm if removed from the premises – to try and keep the thievery under wraps.

The “Linen Technology Tracking System”, which is similar to shop security tags, has been patented by a Miami-based company and is now being employed at hotels in Hawaii, Miami and New York.

A hotel industry source says that properties lose between 5 and 20 per cent of their linen inventory per month and that something has to be done to cut down on the losses.

I just hope they don’t embed detectors into soap.

Friday, April 8, 2011

Expedia to spin off TripAdvisor

I’m happy to see that Expedia, the world’s largest online travel company, has approved a plan to spin off its TripAdvisor brand, accoriding to London-based breakingtravelnews.com.

Now, if they would only turn it off.

I’ve often questioned the accuracy of the “advice” posted on TripAdvisor since most of the good postings about hotels have been supplied by the hotels themselves.

Bad reviews are usually posted by disgruntled guests who don’t get a smile from the main desk clerk when they check in.

I have countless stories of people telling me they decided not to go to very good hotels I have stayed at and recommended – and my standards are very high folks - because someone on TripAdvisor posted a complaint.

The accuracy of TripAdvisor postings has been a problem for Expedia ever since they bought the company and it’s good to see they’re now starting to distance themselves from TripAdvisor.

Here’s my advice about TripAdvisor – don’t trust TripAdvisor!